What Are Cookies?
Cookies are small text files that are downloaded to your computer, smartphone, or tablet when you visit our website. They are widely used to make websites work, or work more efficiently, as well as to provide information to site owners.
Each cookie contains information that is transferred to your device's storage. Cookies can be "first-party" (set directly by us) or "third-party" (set by external providers such as analytics or embedded service partners). They help us recognise your device, remember your preferences, and understand how you use our website.
Cookies do not typically identify you as an individual on their own, but they may collect information such as your IP address, device type, browser settings, referring URLs, pages visited, and time spent on the site. Used together with other information, they can help us deliver a more relevant, efficient experience when you browse our services, book appointments, or request support.
Types of Cookies We Use
We use several categories of cookies on the FFD GROUP LTD website. These cookies support the safe and effective delivery of our UK vehicle maintenance and repair services online.
Essential (Strictly Necessary) Cookies
Essential cookies are required for the website to function correctly and securely. Without these cookies, core features such as navigation, form submissions, and security controls would not operate properly.
We use essential cookies to:
- Enable basic site navigation across key pages including Services, Diagnostics, Repairs, Maintenance, Fleet, MOT, Suspension, Engine, About, and Contact Us.
- Maintain the security and integrity of forms and contact requests (for example, preventing spam submissions).
- Record your cookie consent choices so that we respect your preferences on future visits.
Performance (Analytics) Cookies
Performance cookies help us understand how visitors interact with our website by collecting anonymous or pseudonymous information. This allows us to measure traffic, identify popular content, and detect potential issues so we can continually improve.
We use performance cookies to:
- Monitor which service pages are visited most frequently (for example, Fleet or MOT services).
- Understand how visitors arrive at our site (such as from search engines, social media, or referral links).
- Analyse aggregated usage patterns to optimise site speed, structure, and content.
These cookies do not directly identify you but help us refine our site to better support both private and commercial vehicle owners.
Functionality Cookies
Functionality cookies allow the website to remember choices you make, providing a more personalised and efficient user experience that reflects your preferences.
We use functionality cookies to:
- Remember your location or preferred region to present more relevant contact details or service information.
- Recall your previously selected preferences, such as language (English), layout, or service interests.
- Support pre-filled fields or progress states on forms, where appropriate and secure.
Targeting (Advertising) Cookies
Targeting cookies may be set through our site by advertising or marketing partners. They may be used to build a profile of your interests and show you relevant adverts on other sites. They do not store directly identifiable personal information but are based on uniquely identifying your browser and internet device.
Where used, targeting cookies help us to:
- Promote our specialist services, such as diagnostics, engine work, or fleet maintenance, to audiences likely to be interested.
- Measure the effectiveness of digital marketing campaigns aimed at UK vehicle owners and fleet operators.
- Limit the number of times you see a particular advert and avoid showing irrelevant promotions.
Targeting cookies are only activated where permitted by applicable law and your consent, and you can withdraw this consent at any time via our cookie preference tools.
How We Use Cookies
We use cookies and similar technologies to support a fast, secure, and tailored browsing experience when you explore our automotive services, request a quote, or get in touch with our team.
In particular, we use cookies to:
- Maintain site reliability and security: Essential cookies support secure data transfer when you submit forms or enquiries via our Contact Us page, helping protect against fraudulent or malicious activity.
- Remember your preferences: Functionality cookies store certain settings (such as consent choices or display options) so you do not have to reconfigure them on each visit.
- Track usage statistics: Performance cookies collect aggregated information about pages visited, time spent on the site, and actions taken, so we can identify which services and resources are most useful for visitors.
- Deliver relevant content: Where enabled, targeting cookies help us show more relevant information and promotions, aligned with the services you view, such as MOT preparation, suspension work, or engine diagnostics.
- Improve our services: Insights obtained from cookies help us refine our site structure, content, and calls to action, ensuring a streamlined path to the information and support you need.
We combine cookie-derived data with other information only where it is necessary, proportionate, and lawful to do so, and in line with our wider privacy practices described in our Privacy Policy.
Managing Your Cookie Preferences
You have control over how cookies are used on your device when you visit the FFD GROUP LTD website. You can adjust your preferences at any time using both our on-site tools and your browser settings.
Using our cookie consent tool
When you first visit our website, you will be presented with a cookie banner or consent panel. This tool allows you to:
- Accept all non-essential cookies.
- Reject non-essential cookies while allowing strictly necessary cookies.
- Customise your choices by enabling or disabling particular categories, such as performance or targeting cookies.
If you wish to review or change your choices later, you can reopen the cookie settings panel (for example, via a dedicated "Cookie settings" link in the footer or privacy area of the site) and update your selections. Any changes you make will apply to future browsing sessions on this device and browser.
Managing cookies in your browser
Most web browsers allow you to manage cookies through their settings, including blocking or deleting cookies entirely. Depending on the browser you use, you may be able to:
- View which cookies are stored on your device and delete them.
- Block third-party cookies.
- Block cookies from specific websites.
- Block all cookies.
- Clear all cookies when closing your browser.
If you choose to block or delete cookies, please be aware that some features of our website may not function as intended. Essential cookies are required for the site to operate securely and reliably.
For more detailed guidance, please refer to the help section of your browser (for example, Chrome, Edge, Safari, or Firefox) for instructions on how to manage cookie settings.
Third-Party Cookies
Some cookies on our website are set by third parties that provide services to us, such as analytics, embedded content, or marketing tools. These third parties may collect information about your use of our site and, where relevant, combine it with data from other websites to build a broader picture of your online activity.
Examples of third-party cookies used on the FFD GROUP LTD website may include:
- Analytics providers: Tools that help us measure and analyse website traffic, performance, and user engagement across our service pages.
- Embedded content: Services that support the display of maps, videos, or other interactive elements that enhance how you learn about our workshops, diagnostic capabilities, and repair services.
- Advertising and social media partners: Platforms that help us deliver and measure targeted campaigns promoting diagnostics, MOT, or fleet programmes, subject to your consent and applicable law.
These third parties are responsible for their own cookie and privacy practices. We encourage you to review the privacy and cookie policies of any external providers or platforms you interact with via our website.
Cookie Duration and Retention
Cookies can remain on your device for different periods of time, depending on their purpose and how your browser is configured.
We typically classify cookie duration as follows:
- Session cookies: These cookies are temporary and are deleted automatically when you close your browser. They are often used for essential functions, such as maintaining the state of forms or navigation during a single visit.
- Persistent cookies: These cookies remain on your device for a defined period or until you delete them. They are commonly used to remember your preferences (such as consent settings) or to help us understand how visitors return to and use our site over time.
We aim to keep cookie retention periods proportionate and no longer than necessary for the purposes described in this policy. Where appropriate, expiry times are set to reflect the need for ongoing functionality (for example, remembering your cookie consent) or analytic insight, in line with applicable UK and European data protection requirements.
Your Rights and Choices
You have a range of rights in relation to the use of cookies and associated personal data, particularly under UK data protection law. These rights complement the controls provided by our consent tools and your browser settings.
Depending on your circumstances and applicable law, your rights may include the ability to:
- Withdraw your consent to non-essential cookies at any time.
- Request information about how cookies are used on our website and the data they collect.
- Object to certain types of processing that rely on cookies, such as profiling for targeted advertising.
- Request that inaccurate personal data derived from cookie-related processing is corrected, where applicable.
If you would like to exercise your rights, ask questions about our cookie use, or raise a concern, you can contact us using the details provided in our Privacy Policy or via the Contact Us page.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies, legal or regulatory developments, or improvements to our automotive services and online tools.
When we make significant changes, we will take appropriate steps to inform you, which may include displaying a notice on our website or updating our cookie banner. The "last updated" date at the bottom of this page will indicate when the policy was most recently revised.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and how you can manage your preferences. Your continued use of the website after any changes have been implemented will signify that you acknowledge the updated policy.
Last updated: 18 March 2026