Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the website located at https://ffdgroup.site/ (the "Website") and any motor vehicle maintenance and repair services, including associated advisory and support services, provided by FFD GROUP LTD ("FFD GROUP LTD", "we", "us", or "our").

By accessing, browsing, or using this Website, or by booking or receiving any of our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use this Website or our services.

These Terms operate alongside, and should be read in conjunction with, our Privacy Policy and Cookie Policy, which explain how we handle your personal data and use cookies and similar technologies.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Client" means any individual, sole trader, partnership, company, fleet operator, or other organisation that uses this Website, requests a quotation, books, or receives services from FFD GROUP LTD.
• "Services" means the motor vehicle maintenance and repair services we provide, including but not limited to routine servicing, inspections and MOT preparation, diagnostics and fault detection, brake and suspension work, engine repairs, exhaust systems, fleet maintenance programmes, and any related advisory or support services.
• "Group" means FFD GROUP LTD together with any of its affiliates, subsidiaries, appointed workshops, or contractors that are engaged by us to assist in the delivery of the Services.
• "Vehicle" means any motor vehicle, including but not limited to cars, vans, light commercial vehicles, and fleet vehicles, presented to us by or on behalf of the Client for inspection, diagnostics, maintenance, repair, or any other Services.
• "Work Order" means the agreed scope of work for a Vehicle, whether set out in a written estimate, quotation, job card, service schedule, email confirmation, or other agreed format.
• "Business Day" means any day other than a Saturday, Sunday, or public holiday in England when banks in London are open for business.
• "Website" means our online presence at https://ffdgroup.site/, including all pages and content available at or through that domain.

3. Service Provision

FFD GROUP LTD provides a full spectrum of automotive maintenance and repair Services to private and commercial Clients across the United Kingdom. Our Services include, without limitation, routine servicing, MOT preparation and pre-inspection checks, advanced diagnostics and fault detection, brake and suspension work, engine repairs, exhaust systems, and bespoke fleet maintenance programmes.

We will provide the Services with reasonable skill and care and in accordance with industry standards expected of a professional motor vehicle maintenance and repair provider in the UK. All Services are delivered subject to workshop capacity, parts availability, and any applicable legal or regulatory requirements.

Any timeframes for commencing or completing work, returning Vehicles, or sourcing parts are estimates only unless explicitly confirmed as binding in writing. While we aim to complete work promptly and efficiently, delays may occur due to parts supply, diagnostic complexity, unforeseen Vehicle condition, or safety and compliance considerations. We will use reasonable efforts to keep you informed of material delays.

Certain Services or recommendations may be dependent on diagnostic results or further inspection of the Vehicle. We reserve the right to decline or suspend work if, in our professional judgement, proceeding would be unsafe, unlawful, or uneconomical, or where required authorisation has not been provided by the Client.

4. Booking and Cancellations

Appointments for Services may be requested via our Website, by email, by telephone, or in person. All bookings are subject to confirmation by us. We may ask for additional information about the Vehicle, the nature of the issue, and your preferred time and date in order to schedule work effectively.

Where we provide a provisional date or time for an appointment, this will only be considered confirmed once we have issued written or verbal confirmation. We reserve the right to reschedule appointments where necessary due to workshop capacity, staff availability, safety reasons, or events beyond our reasonable control. In such cases we will use reasonable efforts to agree an alternative slot with you.

If you need to amend or cancel an appointment, you should notify us as early as possible and, unless otherwise agreed, at least 24 hours before the scheduled appointment time. For large fleet bookings, specialist work, or where significant parts have been pre-ordered, we may require longer notice, which will be communicated to you when the booking is made.

We reserve the right to charge a reasonable cancellation fee, or to recover costs of special-order parts or subcontracted services, where appointments are cancelled or significantly amended without sufficient notice, or where you fail to present the Vehicle at the agreed time and location. Repeated non-attendance or late cancellation may result in us declining future bookings.

5. Pricing and Payment

All pricing for our Services will be provided upfront, either as a published price list, an estimate, or a formal quotation prior to work commencing wherever reasonably practicable. Estimates are based on the information available and on an initial inspection of the Vehicle. If additional faults, damage, or complexity are identified once work has begun, we will inform you and seek approval before proceeding with additional Services or incurring further costs.

Prices are typically quoted inclusive of labour and standard parts unless otherwise stated. Any environmental charges, disposal fees, diagnostic charges, or specialist parts will be clearly identified where applicable. Prices may be subject to VAT and other applicable taxes at the prevailing rates, which will be shown on the final invoice where relevant.

Payment for Services is due on completion of the Work Order and before the Vehicle is released, unless alternative credit terms or account facilities have been agreed in writing in advance. We may accept a range of payment methods, which may include major debit and credit cards, bank transfer, and approved trade accounts. The accepted methods and any surcharges (if applicable) will be communicated at the time of payment.

In the event of late or non-payment, we reserve the right to charge interest on outstanding sums at the maximum rate permitted under applicable UK law and to recover any reasonable costs incurred in pursuing payment, including legal fees and debt recovery charges. We may also retain possession of the Vehicle (a lien) until all sums owed in respect of the Vehicle, including storage charges where applicable, have been settled in full.

6. Client Responsibilities

The Client is responsible for providing accurate, complete, and up-to-date information about the Vehicle, including make, model, registration number, mileage, service history, known faults, and any modifications. You must inform us of any specific requirements, concerns, or deadlines relating to the Vehicle prior to work commencing.

You agree to deliver the Vehicle to the agreed location on time for the scheduled appointment, and to ensure that we have safe, unobstructed access to the Vehicle for the duration of the Services. Where Services are provided at your premises, you are responsible for providing a safe working environment that complies with relevant health and safety standards.

You must remove or securely store any personal belongings and valuables from the Vehicle before it is handed over to us. We accept no responsibility for loss of or damage to personal items left in the Vehicle that are not directly connected to the work being performed.

Where we provide advice, recommendations, or reports based on diagnostics or inspections, you remain responsible for deciding whether to proceed with the recommended work or adjustments. Failure to follow our recommendations, or to authorise necessary repairs, may impact the safety, performance, and warranty status of your Vehicle. You accept responsibility for any continued use of the Vehicle contrary to our professional advice.

7. Warranties and Guarantees

We aim to deliver durable, reliable workmanship in all Services we provide. Where expressly stated, certain repairs or parts may be covered by a warranty or guarantee for a specified period or mileage from the date of completion of the relevant Work Order. The scope and duration of any such warranty will be set out on your invoice, job card, or accompanying documentation.

Any warranty on parts is subject to the terms and conditions of the manufacturer or supplier and may be voided by misuse, neglect, unauthorised modification, or failure to follow the manufacturer’s maintenance schedules and recommendations. We reserve the right to use parts from reputable third-party manufacturers or OEM-equivalent suppliers where appropriate, unless you specifically request genuine manufacturer parts and this is agreed in writing.

If you believe that work covered by a warranty is defective, you must notify us as soon as reasonably practicable and, unless we agree otherwise, present the Vehicle to us for inspection. We will assess the issue and, where the claim is valid under the applicable warranty, we may, at our discretion, repair, replace, or re-perform the affected work at no additional cost to you.

Warranties and guarantees do not cover normal wear and tear, damage arising from accidents, misuse, neglect, unauthorised repairs or adjustments, modifications carried out by third parties, or failures resulting from unrelated mechanical or electrical issues. Your statutory rights as a consumer under UK law are not excluded or limited by this section.

8. Liability Limitations

Nothing in these Terms shall operate to exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable UK law.

Subject to the foregoing, to the fullest extent permitted by law, FFD GROUP LTD and the Group shall not be liable for any indirect, consequential, or special loss or damage, including but not limited to loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, or loss of use of the Vehicle, arising out of or in connection with the provision of the Services, the use of the Website, or these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise.

Our total aggregate liability to you in respect of any claim or series of related claims arising out of or in connection with the Services or these Terms shall, to the extent permitted by law, be limited to the total amount actually paid by you to us for the specific Work Order or Services giving rise to the claim.

We are not responsible for any delays, failures, or inability to perform our obligations where such issues are caused by events beyond our reasonable control, including but not limited to industrial disputes, parts shortages, supply chain disruption, power or communications failures, severe weather, or changes in law or regulation. In such circumstances, our obligations will be suspended for the duration of the event and we will use reasonable efforts to resume Services as soon as practicable.

9. Intellectual Property

The Website and all content on it, including but not limited to text, technical descriptions, service information, case studies, pricing structures, graphics, logos, trade names, photographs, workshop imagery, icons, user interface elements, and software code, are owned by or licensed to FFD GROUP LTD and are protected by copyright, trade mark, and other intellectual property laws in the United Kingdom and internationally.

You may view, download, and print content from the Website solely for your own personal, non-commercial use, or for legitimate business purposes directly connected with evaluating or using our Services. You must not reproduce, distribute, modify, adapt, publish, transmit, create derivative works from, or otherwise exploit any content from the Website without our prior written consent or the consent of the relevant rights holder.

All FFD GROUP LTD trade marks, trade names, logos, and branding, whether registered or unregistered, may not be used without our express prior written permission. Nothing in these Terms grants you any rights in or to our intellectual property, other than the limited right to use the Website in accordance with these Terms.

If you provide us with feedback, testimonials, or case study materials relating to our Services, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display such content (in anonymised or attributed form, as agreed) for marketing, training, and service improvement purposes, subject to our obligations under data protection law and our Privacy Policy.

10. Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with them, the Services, or the use of the Website (including any non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

If you have a concern or complaint about the Services or the Website, you should contact us in the first instance using the details provided on our Contact Us page. We will use reasonable efforts to investigate and resolve your concern promptly and fairly.

If a dispute cannot be resolved informally, the parties agree to seek to resolve the matter through good-faith negotiations and, where appropriate, consider alternative dispute resolution (ADR) mechanisms, such as mediation, before commencing formal legal proceedings.

Subject to any mandatory consumer protection rights that allow you to bring proceedings in another jurisdiction, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, the Services, or the use of the Website.

If any provision of these Terms is held by a competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.